At Wildzy, every player's question gets a clear answer. Our support team can be reached at any time, in French as well as in English.
Wildzy support that listens
Account, payment, bonus or a simple practical question: every request is handled carefully by a real person. No question is too small for us.
Our contact channels
We offer two routes: live chat for real-time conversations and e-mail for written, documented requests. A separate address is reserved for complaints.
Live chat 24/7
Live chat puts you in touch with an agent in real time. It's the right channel for an urgent question: account access, a pending deposit, activating a bonus.
E-mail support
E-mail is best for detailed requests and for sending supporting documents. Self-exclusion requests are handled by e-mail only: they are not processed via live chat.
Dedicated complaints address
For a formal complaint, we have a specific e-mail address, separate from general support, listed in the Complaints section of the site.
What our team handles
Wildzy casino's support covers the whole player journey, from opening your account to making a withdrawal.
- Identity verification (KYC) and document submission
- Deposits and payment tracking
- Withdrawal requests
- Welcome bonus and weekly reloads
- Account access and login
- Technical issues
- Refund requests: technical error, duplicate transaction, compromised account
- Responsible gambling tools: limits, cool-down period, self-exclusion
Response and processing times
Times vary depending on the channel chosen and the type of request. Here are the times we state.
| Channel or request | Availability or time |
|---|---|
| Live chat | 24/7, real-time response |
| E-mail support | Written requests received 24/7 |
| KYC verification | Usually within 48 hours |
| Refund request | Must be sent within 24 hours of the transaction, reviewed within 7 working days at most |
Self-service help pages
Many answers are already in our help pages. A quick look before writing often saves time.
Where to look first
- Support: common questions about accounts and payments
- Responsible gambling: limits, cool-down and self-exclusion
- Terms and conditions: verification, refunds, complaints
- Privacy: how your data is processed
Write to us
A question, a suggestion, a problem with your account? Open the chat or send us an e-mail: we'll get back to you with a precise answer.
Wildzy is for adults only. Gambling involves financial risk: set your limits and take breaks.