At Wildzy, gambling remains entertainment: the “Responsible gambling and self-exclusion” page brings together the available control tools. This section presents each of them and how they work.
Gambling: entertainment first and foremost
Gambling carries a risk of loss. Set a budget you can afford to lose, keep an eye on the time you spend and do not chase your losses. The limits and breaks described below help you stay in control of your activity.
Protecting minors
The site is for adults only. Identity verification rejects any document belonging to a minor.
- Official photo ID and a selfie holding that document during verification.
- Filtering software recommended to parents: NetNanny and CyberPatrol.
- Do not leave your credentials accessible on a device shared with minors.
Recognising problem gambling
Certain signs should ring alarm bells: playing longer than planned, raising stakes to make up for losses, hiding your activity from loved ones or borrowing to gamble. A few simple habits help you stay in control:
- Set a budget before each session.
- Activate a deposit limit.
- Set a maximum session length.
- Check your gaming history regularly.
- Take a break of 1 to 48 hours whenever needed.
Responsible gambling tools
Seven tools are available.
| Tool | How it works |
|---|---|
| Deposit limit | Caps amounts deposited over a period of 24 hours to one week |
| Wager limit | Caps amounts wagered over a period of 24 hours to one week |
| Loss limit | Caps losses |
| Session limit | Sets a maximum session length |
| Cool-off | From 1 to 48 hours: login and withdrawal possible, deposits and wagers blocked |
| Self-exclusion | Temporary (1 day minimum) or indefinite |
| Gaming history | View your past activity |
How limits work
Deposit and wager limits are set over a period of 24 hours to one week. During that period, a deposit limit can be lowered but not raised.
Cool-off or self-exclusion?
A cool-off lasts from 1 to 48 hours: you can log in and withdraw your balance, but neither deposit nor wager. Self-exclusion lasts a minimum of 1 day or an indefinite period; reactivation of an account excluded indefinitely is at the platform's discretion. During exclusion, creating a new account is prohibited and unused bonuses are forfeited. Bonuses, free spins or promotional funds used before the request are non-refundable.
Requesting self-exclusion
- Email support@wildzy.io.
- State the desired duration: 1 day minimum or indefinite.
- Requests sent via chat are not processed.
Tracking your activity
Your gaming history shows your past activity. Checking it regularly helps you compare your spending with your budget and spot an increase in playing time.
External help
Independent organisations and tools support players:
- Gamblers Anonymous: peer support groups for gamblers.
- Gambling Therapy: online support.
- BetBlocker and GamBan: software that blocks access to gambling sites.
Contacting support
Human assistance answers 24/7 via chat for any question about limits. Self-exclusion requests are made exclusively by email to support@wildzy.io.
For adults only. Gambling involves financial risk: set limits and take breaks.