At Wildzy, protecting your personal data is part of the service. This policy describes the information we collect, how we use it and the rights you have.
1. Personal data collected
We collect the information needed to run your account and carry out verification checks.
- Identification: name, date of birth, citizenship, identification number
- Contact details: e-mail address, physical address
- Documents: official photo ID, selfie holding the ID, bank statement or utility bill less than 3 months old
- Source of funds: photo of the front and back of the card used, first 6 and last 4 digits visible, CVV covered
- Technical data: IP address, device information, location data
2. How your data is used
Each category of data serves a specific purpose linked to the running of the Wildzy casino account.
| Purpose | Data concerned |
|---|---|
| Account management | Name, e-mail, date of birth |
| KYC verification | ID document, selfie, proof of address, deposit card |
| Account security | IP address, device, location |
| Compliance and anti-money laundering | Identity documents, transactions |
| Preventing illegal activity | Account and transaction data |
| Marketing | E-mail address |
3. Verification and anti-money laundering
We apply a risk-based approach with three levels of verification.
3.1. SDD, CDD and EDD levels
SDD (simplified due diligence) covers very low-risk transactions, CDD is the standard check and EDD (enhanced due diligence) applies to high-risk profiles and large transactions.
3.2. Verification triggers
- Cumulative deposits above €2,000
- Any withdrawal request, whatever the amount
- Any transaction deemed suspicious
Documents are usually reviewed within 48 hours.
4. Your rights over your data
You can request the deletion of your personal data by contacting our support by e-mail. Your gaming history remains viewable from your account.
5. Data security
We are committed to safeguarding the information entrusted to us. Several measures govern how it is processed.
- Continuous monitoring of accounts and transactions
- Card photo submitted with the CVV covered and only some of the digits visible
- Enhanced checks for risk profiles
- Possible restriction of the service, payments or withdrawals until sufficient identification
6. Protection of minors
Wildzy is for adults only and the account holder must be of legal age. To protect minors at home, we recommend filters such as NetNanny or CyberPatrol.
7. Accuracy of information provided
Your documents must be genuine and up to date: your ID must not expire within the next 3 months and the cardholder's name must match the name on the account. Inaccurate information will lead to the account being restricted until verification.
8. Complaints and contact
For any question about your data, our support team answers by e-mail and live chat 24/7. A formal complaint goes through the dedicated complaints e-mail address shown on the site.
Wildzy is for adults only. Gambling involves financial risk: set your limits and take breaks.