At Wildzy, VIP status recognises our most loyal customers. Its most tangible benefit is cashback, an offer available only to VIP customers.
What VIP status changes
All our players have access to the site's standard offers. VIP status adds an offer that is not available to other accounts. The table below shows who has access to what.
| Offer | Access | Details |
|---|---|---|
| Slots welcome package | New players | Bonus page |
| Monday, Wednesday and Friday reloads | Registered players | Promotions page |
| Cashback | VIP customers only | Cashback page |
Cashback, a VIP-only benefit
At Wildzy casino, cashback is the only offer explicitly tied to VIP status. It is not part of the welcome package or the weekly reloads, which target slots with 10x wagering. Its terms are gathered on our cashback page.
An account in good standing comes first
Whatever your status, some steps stay the same if you want to make full use of your account and withdraw your winnings:
- Create your account via the registration page.
- Make your deposits using the methods available in the cashier.
- Complete identity verification (KYC) before your first withdrawal, or as soon as your total deposits exceed €2,000.
- As a rule, allow 48 hours for your documents to be approved.
Customer support
Our human support team answers via live chat, 24/7, in both French and English. This is the channel to use for any question about your status or an offer.
VIP status and responsible gambling
Privileged status makes no difference to the control tools available to you. They remain active on every account:
- deposit and wager limits, over a period of 24 hours to 1 week;
- loss limits and session time limit;
- a cool-down period of 1 hour to 48 hours;
- temporary self-exclusion of at least 1 day, or indefinite self-exclusion;
- access to your gaming history.
If you self-exclude, unused bonuses are forfeited and no new account can be opened during the chosen period.
Adults only. Gambling involves financial risk: set your limits and take breaks.