At Wildzy, every player question gets a clear answer. Our support team can be reached at any time, in French as well as in English.
Wildzy Support Is Here for You
Account, payment, bonus or just a practical question: every request is handled with care by real people. No question is too small for us.
Our Contact Channels
We offer two options: live chat for real-time conversations and email for written requests with supporting documents. A separate address is reserved for complaints.
24/7 Live Chat
Live chat connects you with an agent in real time. It's the right channel for an urgent question: account access, a pending deposit, activating a bonus.
Email Support
Email is best for detailed requests and for sending supporting documents. Self-exclusion requests are accepted by email only: they are not handled through live chat.
Dedicated Complaints Address
For a formal complaint, we have a specific email address, separate from general support, listed in the Complaints section of the site.
What Our Team Handles
Wildzy casino support covers the entire player journey, from opening an account to withdrawing.
- Identity verification (KYC) and document submission
- Deposits and payment tracking
- Withdrawal requests
- Welcome bonus and weekly reloads
- Account access and login
- Technical issues
- Refund requests: technical error, duplicate transaction, compromised account
- Responsible gambling tools: limits, cool-down period, self-exclusion
Response and Processing Times
Times vary depending on the channel you choose and the type of request. Here are the times we communicate.
| Channel or request | Availability or time frame |
|---|---|
| Live chat | 24/7, real-time response |
| Email support | Written requests received 24/7 |
| KYC verification | Usually within 48 hours |
| Refund request | Must be sent within 24 hours of the transaction, reviewed within 7 business days maximum |
Self-Service Help Pages
Many answers are already in our help pages. A quick look before writing often saves time.
Where to Look First
- Support: common questions about accounts and payments
- Responsible Gambling: limits, cool-down and self-exclusion
- Terms and Conditions: verification, refunds, complaints
- Privacy: how your data is handled
Write to Us
A question, a suggestion, an issue with your account? Open the chat or send us an email: we'll get back to you with a precise answer.
Wildzy is for adults only. Gambling involves financial risk: set your limits and take breaks.