At Wildzy, we promise lightning-fast withdrawals through your usual payment methods. One rule applies to everyone: before your first withdrawal, whatever the amount, your identity must be verified.
Requirement before any withdrawal
Any withdrawal request, whatever the amount, triggers full KYC verification. It is also required once cumulative deposits exceed €2,000 or if a transaction is flagged as suspicious. Here are the documents required:
| Document | Details |
|---|---|
| Official photo ID | Front and back if needed; valid for at least 3 months |
| Selfie with the ID | Face and document clearly visible |
| Bank statement or utility bill | Less than 3 months old |
| Photo of the deposit card | Front and back, first 6 and last 4 digits visible, CVV/CVC covered |
The account holder must be of legal age, and their name must match the one on the card.
How to request a withdrawal at Wildzy casino
You make the request from your account, in your browser, on desktop or mobile.
- Log in to your account.
- Open the withdrawal section and enter the amount you want.
- If you haven't already, send your KYC documents.
- Confirm the request.
- Wait for the review of your file to be completed.
Sending your documents in advance
Nothing stops you from getting your account verified before your first request. An already approved file means you won't have to wait for a review when you want to withdraw.
Verification timeframes
Processing time depends first and foremost on identity verification. Depending on your profile, the level of checks may be simplified (SDD), standard (CDD) or enhanced (EDD).
| Step | How it works |
|---|---|
| Sending documents | With your first withdrawal request or before |
| KYC review | Usually completed within 48 hours |
| Enhanced checks (EDD) | For high-risk customers and large transactions |
Until identification is sufficient, we may restrict a service, payment or withdrawal.
Payment method and holder
Third-party payments are not accepted: the cardholder's name and the account holder's name must match. If a refund is approved, the amount is credited back to the original payment method.
Refunding a transaction
A technical error, duplicate transaction or compromised account may entitle you to a refund. The request must be sent to support within 24 hours of the transaction; review takes up to 7 business days. Lost bets and failure to meet wagering are not refundable.
Withdrawals and bonuses
Our welcome bonuses and weekly reloads are subject to 10x wagering on slots, as set out in the general bonus terms. Failing to meet wagering gives no right to a refund, and self-exclusion results in the loss of unused bonuses.
Withdrawals and responsible gambling
Our control tools still let you withdraw your balance:
- during a cooling-off period of 1 to 48 hours, you can log in and withdraw your balance, but you can't deposit or bet;
- self-exclusion lasts at least 1 day and can be indefinite; it can only be requested by email, never via chat;
- deposit, wager, loss and session limits can be set over 24 hours to 1 week.
Withdrawal security and compliance
Every withdrawal falls under our anti-money laundering policy:
- ongoing monitoring of all customers and all transactions;
- proof of source of funds required during verification;
- chargeback without first contacting support: possible account suspension or closure;
- fraud or abuse: immediate closure and possible legal action.
On the deposit side
Deposit methods, currency and personal limits are covered on our Payments page.
Frequently asked questions about withdrawals
Answers to the most common questions.
Do I need to be verified for a small withdrawal?
Yes. KYC verification is mandatory for any withdrawal request, whatever the amount.
How long does verification take?
The KYC review is usually completed within 48 hours.
Can I withdraw during a cooling-off period?
Yes. You can log in and withdraw your balance, but you can't deposit or bet.
Which method is a refund credited to?
To the original payment method.
Who do I contact if there's a problem?
Our support team, reachable by chat 24/7 or by email, as shown on the Support page.
Our services are for adults only. Gambling involves financial risk: set limits and take breaks.